Consumer Finance / Banking
Reliability Fix & Process Automation
Backend Engineer
A core loan-guarantee API had a long-standing intermittent failure, and promotional coupon issuance was hardcoded per campaign, requiring a code change for every new offer.
Traced the business flow and legacy code paths to isolate the root cause of the failure, then rebuilt coupon issuance as a configurable module — amount, eligible product, frequency, and conditions — so campaigns no longer required engineering time.
Cut the API's error rate from ~5,000 failures/day to near-zero, with only residual network jitter remaining. Coupon campaigns moved from hardcoded releases to self-service configuration.


